SUPPORTING CENTRES (COVID-19)

This policy is aimed at our Centres and Learners who are undertaking or have completed, a TLM qualification. We are committed to not only complying with all current and relevant regulation and legislation to the development and delivery of our qualifications but surpassing in many areas. Our aim is to facilitate open access for all Learners who are eligible for reasonable adjustments or special considerations in assessments, whilst ensuring the assessment of understanding, knowledge, skills and competence is not compromised in any way for all of the protected characteristics within the Equality Act 2010. Please refer to our Equal Opportunities Policy for more information.

This policy will also be used by our staff to ensure they are dealing with all reasonable adjustments and special considerations requests in a fair and consistent manner.

This policy outlines the following:

• Arrangements for making reasonable adjustments and special considerations in relation to the delivery and assessment of our qualifications

• How Learners qualify for reasonable adjustments and special considerations

• Reasonable adjustments we will accept and requests that are required prior to them being applied

• What special considerations can be granted for Learners.

TLM are committed to providing an efficient and high standard of service to all. We are continually working to achieve this high level of service by maintaining quality assurance standards which are compliant with and indeed surpass, regulatory requirements. It is our aim to ensure that all assessment outcomes are fair, consistent, and reliable - based on the valid judgements of the assessor using the assessment strategy for the qualification in question. However, occasions may arise where the training provider or learner may wish to question a decision. This policy sets out our approach if that happens.